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head admin cannot log in any ideas?

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#1.    head admin cannot log in any ideas?
rhonda
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hello, i am trying to help our head admin of our league. she cannot log into cases it says failure no authorization for this ladder. she does not have a firewall up and the last time she was able to sign in was oct 10 please help. any ideas would be appreciated. ty
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#2.    re: head admin cannot log in any ideas?
Taut
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has she added anything to her computer lately?
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